page-banner-image page-banner-image-mobile

Authorization denied

Authorization denied: table cannot be rebooked to VIPS.


You want to transfer an account from Pixelpoint to VIPS, but you get a notification that this is not possible.
There are several possible options you can check:

  • Is the checkout booking option enabled in VIPS for this relation? You can find this setting in the maintenance relations screen.
  • Do you have the correct G-number? The G-number is the relations number in VIPS (this number is at the top of the relations screen).
  • The authorization manager is jammed, try to restart the checkout.
  • Is the cash register connected to the network? Is the network cable connected? Does the cash register have internet?

If this does not offer a solution, please contact the helpdesk.